Your after-hours line, but the call notes are dispatch-ready.
AfterHours Command is a 24/7 intake coordinator for commercial-trade service companies. It answers your after-hours line, captures a complete dispatch-ready packet for your on-call team — delivered to email and phone — and never diagnoses, never promises an ETA, never quotes pricing beyond what your knowledge base allows.
AfterHours Command is best-effort automated after-hours intake, not an emergency line — for emergencies, call 911.
Try it with context
Request a contact
Tell us what your after-hours coverage looks like and when to reach you. The form opens a pre-filled email draft from your own mailbox so you control the message before it sends.
We reply within one business day and can walk through the demo line with your operation in mind.
Prefer to hear it now?
Call (866) 429-5416
You play a customer calling your own after-hours line. The agent runs the full intake and emails the dispatch packet to your own inbox. Open 24/7 — about ten minutes.
Best-effort automated intake, not an emergency line — for emergencies, call 911.
Start with a contact request. Call the demo when you are ready.
Use the form to ask for a follow-up, share what kind of after-hours coverage you need, and open a draft in your own mailbox before anything sends.
Request a contact
Ask us to follow up before you try the line.
Tell us what kind of after-hours coverage you need and when to reach you. Submitting opens a pre-filled email draft so you can send it from your own mailbox. Or skip the form and call the demo line at (866) 429-5416 to hear the intake flow directly.
Optional phone demo
See what your technician would get.
The demo line at (866) 429-5416 runs the same intake flow you'd deploy at your own company — same structure, same safety guardrails — with the packet delivered to your inbox instead of a dispatch team. You play the role of a customer calling your own after-hours line.
The agent runs the full intake — domain, equipment, problem, business impact, safety, location and access. It assigns a priority (P1 / P2 / P3) and reads it back to you. Then it verifies your email and sends the dispatch packet to your own inbox, so you see exactly what your on-call tech would receive in production.
No real technician is dispatched. No real customer is involved. The demo agent discloses that it is an AI at the start of the call. The line is open 24/7 — best-effort automated after-hours intake, not an emergency line. For emergencies, call 911.
What happens on the call
- 01
Intake
The agent asks about domain, equipment, problem, location, business impact, and safety — adapting to your knowledge level with plain questions or verbatim technical capture.
- 02
Priority
It classifies the call P1 / P2 / P3 and tells you which priority it assigned.
- 03
Verify email
It reads your email back, sends a 6-digit code, and you read the code back.
- 04
Packet
It sends the formatted dispatch packet to your verified email — the same packet your on-call tech would get in production.
What lands in your inbox.
The dispatch packet is structured the same way on every call — same sections, same order, priority at the top — so your on-call tech can decide in seconds whether to roll a truck now.
Dispatch packet
Illustrative samplePRIORITY: P1 — REFRIGERATION
Generated 11:42 PM · Example Restaurant Group (sample data)
- Location & access
123 Example Way, Orlando, FL 32801
After-hours entrance: back door under the awning. Code 1234 on the keypad.
- Equipment
Walk-in cooler. Manitowoc model RWC-1230. Asset tag K-4. In dish-pit corridor.
- Technical notes
Current box temp 51 F (setpoint 38 F). Compressor running. Evaporator iced over.
Door gasket cracked. Trending warm since 9 PM.
- Business impact
Restaurant. Open until 11 PM tonight; breakfast service starts 6 AM.
About $3,200 of product in the box. Health-code risk if not resolved by 5 AM.
- Safety risks
No gas, no smoke, no electrical issue, no water on floor.
- Recommended action
Escalate to the on-call tech immediately.
- Missing info
Model number unconfirmed. Caller will text a photo of the data plate to dispatch.
Illustrative sample showing the exact structure of a production packet — the content above is invented example data, not a real call or customer. In the demo, the packet content comes from your own call.
Built for commercial-trade service companies.
AfterHours Command is industry-agnostic within the commercial-trades vertical. The intake structure stays the same; the knowledge base is tailored per customer — your service domains, your equipment, your approved rate-disclosure wording.
What AfterHours Command does — and what it doesn't.
It does
- Capture a structured dispatch packet — not a free-form transcript.
- Assign a priority (P1 / P2 / P3) so your on-call team knows whether to roll a truck now.
- Adapt to the caller — plain-language questions or verbatim technical capture.
- Use your approved rate-disclosure wording — your knowledge base sets it.
- Respect safety guardrails: no diagnosis, no ETA promises, no warranty decisions.
- Send the packet to your on-call team by email and phone in production — or to your own inbox in the demo.
It doesn't
- Pretend to be human — it is an AI agent and says so when asked, every time.
- Replace emergency services — it is best-effort intake, not an emergency line.
- Diagnose the exact repair.
- Promise a technician arrival time.
- Quote pricing beyond what your knowledge base allows.
- Say a repair is covered under warranty.
- Tell a caller that food is safe to serve.
Software we run, not just sell.
AfterHours Command is built and continuously refined against real commercial-trade dispatch workflows — commercial kitchen, refrigeration, and HVAC after-hours emergencies. Tygart Nexus runs AI voice agents in production for its own business — the inbound front line at (866) 565-0222 is one of them — and you can hear the AfterHours Command intake yourself: call the demo line at (866) 429-5416 and run a full mock after-hours intake end to end.
If a workflow system can't survive a Tuesday running our own business, we don't ship it to yours.
Common questions
Will a real technician be dispatched if I call (866) 429-5416?
No. It is a demo line. No customer call is initiated and no on-call team is paged. The agent walks you through the same intake you would run in production and emails the dispatch packet to your verified inbox.
Is AfterHours Command an emergency service?
No. AfterHours Command is best-effort automated after-hours intake, not an emergency line — for emergencies, call 911. It captures and prioritizes after-hours service calls for your on-call team; it does not replace emergency services and does not guarantee a response.
What happens to my email after the demo?
The Tygart Nexus team follows up with you about deploying AfterHours Command at your company. We do not share your email with anyone else, and we do not add you to a marketing list without your consent.
How long does the demo take?
Most demo calls run 8–15 minutes depending on how much you want to roleplay. You can also call back and run the intake from a different angle — emergency versus standard — to compare.
Can I roleplay as one of my own customers calling at 11 PM?
Yes — that is the most useful way to run the demo. Tell the agent you want to play a customer calling your service company, give it your industry, and run the intake from the customer’s perspective.
What if I’m in a different industry?
The intake structure works across commercial trades. Knowledge-base tailoring is part of deployment — your service domains, your equipment, your approved rate-disclosure wording. The demo uses generic commercial-trade language.
Does the agent quote pricing in the demo?
No. In the demo, the agent never quotes a rate, even illustratively. In production, your knowledge base sets the exact wording the agent uses when a caller asks about rates.
Does it ever claim to be human?
No. AfterHours Command is an AI voice agent and never pretends to be human. The demo line discloses that it is an AI at the start of the call, and if a caller asks, the agent answers plainly: yes, it is the AfterHours Command agent.
How is this different from a generic answering service?
An answering service takes a message. AfterHours Command takes a dispatch packet — structured, prioritized, and safety-guardrail-respecting. Your on-call team gets the same shape on every call instead of a half-legible voicemail.
What does deployment look like?
A Tygart Nexus engagement starts with a $1,500 Workflow Audit — a 60–90 minute working session with a written deliverable in about five business days, including a calibrated estimate of likely labor savings and an implementation roadmap. The audit fee is credited against any engagement that follows.
Is this HIPAA / SOC 2 / FedRAMP certified?
No, and we do not claim certifications we have not earned. AfterHours Command is designed for commercial-trade service companies, not healthcare or government workflows.
Call the demo: (866) 429-5416
Start with a contact request, or call the optional demo line. The demo takes about ten minutes and sends a sample dispatch packet to your own inbox.
AfterHours Command is best-effort automated after-hours intake, not an emergency line — for emergencies, call 911.
Prefer to talk to the team first? (866) 565-0222 · contact@tygartnexus.com
AfterHours Command is best-effort automated after-hours intake, not an emergency line — for emergencies, call 911.
AfterHours Command is an AI voice agent — not a human answering service — and it never pretends to be human. The demo line at (866) 429-5416 dispatches no technicians and involves no real customers, and the agent discloses that it is an AI at the start of every demo call. The sample dispatch packet on this page is illustrative — no real customer data.
Based in Orlando, Florida · Veteran-owned operational software company · Local implementation and support across Central Florida